Privacy Policy
Effective Date: September 12, 2026
Coool Studio, LLC (“Coool Studio,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains what information we collect, how we use it, how it may be shared, and the choices available to you when you visit coool.studio, contact us, or purchase our services.
1. Information We Collect
We may collect information you provide directly to us, including:
name
email address
phone number
business name
website address
information about your business or marketing needs
messages or inquiries you send us
billing and transaction information
information provided during onboarding
We may also automatically collect certain information when you visit our website, including:
IP address
browser type
device information
pages viewed
referring website
approximate location
date and time of visits
interactions with pages, buttons, and links
advertising and analytics identifiers
2. Information You Should Not Send Us
Coool Studio provides marketing services to businesses, including therapy practices.
Please do not send us patient records, medical records, psychotherapy notes, diagnoses, treatment information, or other protected or sensitive health information unless specifically requested through an appropriate secure system.
Our website, email, and general contact methods are not intended to serve as medical-record or patient-management systems.
3. How We Use Information
We may use information we collect to:
provide and manage our services
respond to questions and inquiries
onboard clients
process payments
communicate about your account or services
operate and improve our website
analyze website performance
measure advertising performance
improve our marketing campaigns
prevent fraud or misuse
maintain business records
comply with legal obligations
enforce our agreements and Terms of Service
4. Cookies and Tracking Technologies
Our website may use cookies, pixels, tags, and similar technologies to understand how visitors use the site and to measure advertising effectiveness.
These technologies may collect information such as:
pages visited
links clicked
time spent on the website
referring sources
device and browser information
advertising interactions
You may be able to control or disable certain cookies through your browser settings.
Disabling cookies may affect some website functionality.
5. Meta Pixel and Meta Advertising
We may use the Meta Pixel and related Meta advertising technologies provided by Meta Platforms, Inc.
These tools may collect information about your interaction with our website and help us:
measure advertising performance
understand whether visitors take actions after seeing an advertisement
improve advertising campaigns
create advertising audiences
show relevant advertisements
Meta may process information collected through these technologies according to its own privacy policies and terms.
We do not intentionally provide Meta with medical records, therapy information, patient health information, or other sensitive health information through our website.
6. Google Analytics and Google Advertising
We may use services provided by Google, including Google Analytics, Google Ads, and related measurement technologies.
Google may collect information about your device, website usage, interactions, and advertising activity.
We use this information to understand website traffic, measure marketing performance, and improve our services.
Google processes information according to its own privacy policies and terms.
7. Payments
Payments may be processed through Stripe or another third-party payment processor.
Payment processors may collect information such as:
name
billing address
email address
payment card information
transaction information
Coool Studio generally does not receive or store your complete payment-card number.
Payment information is handled by the applicable payment processor according to its own privacy policy and security practices.
8. How We Share Information
We may share personal information with service providers when reasonably necessary to operate our business.
These providers may include:
payment processors
website hosting providers
analytics providers
advertising platforms
email providers
cloud software providers
contractors or professional service providers
We may also disclose information if required to:
comply with applicable law
respond to valid legal requests
protect our legal rights
investigate fraud or security issues
enforce our agreements
We do not sell personal information directly for monetary payment.
Certain advertising and analytics technologies may involve the disclosure of information to advertising platforms for measurement or advertising purposes.
9. Advertising and Your Choices
You may encounter advertising from Coool Studio on platforms such as Facebook, Instagram, or Google.
Advertising providers may use cookies or similar technologies to personalize or measure advertising.
You may be able to manage advertising preferences directly through those platforms or through your browser or device settings.
You may also contact us if you have questions about our use of advertising technologies.
10. Email Communications
If you contact us by email, we may retain your message and contact information so we can respond and maintain appropriate business records.
If we send promotional email communications, you may unsubscribe using the instructions included in the message.
Transactional or service-related communications may still be sent when necessary to provide services or manage an existing client relationship.
11. Data Retention
We retain personal information for as long as reasonably necessary to:
provide services
maintain client and business records
process transactions
comply with legal or accounting obligations
resolve disputes
enforce agreements
Retention periods may vary depending on the type of information and the reason it was collected.
12. Data Security
We use reasonable administrative, technical, and organizational measures intended to protect personal information.
However, no website, internet transmission, storage system, or electronic communication method can be guaranteed to be completely secure.
You provide information electronically at your own risk.
13. Your Privacy Rights
Depending on where you live, applicable privacy laws may give you certain rights regarding your personal information.
These rights may include the ability to request:
access to personal information we maintain about you
correction of inaccurate information
deletion of certain personal information
information about how your data is used or disclosed
withdrawal of certain permissions
limitation of certain uses of your information
To submit a privacy request, email hi@coool.studio.
We may need to verify your identity before completing certain requests.
Some information may be retained when required or permitted by law.
14. California Residents
California residents may have additional privacy rights under applicable California law.
Depending on the law that applies to a particular request, these rights may include access, correction, deletion, or information about certain disclosures of personal information.
Coool Studio does not discriminate against individuals for exercising applicable privacy rights.
Requests may be submitted to hi@coool.studio.
15. Children’s Privacy
Our website and services are intended for business owners and adults.
We do not knowingly collect personal information from children under 13.
If you believe a child has provided personal information to us, contact us so we can review and, where appropriate, delete the information.
16. Third-Party Websites and Services
Our website may contain links to third-party websites, platforms, or services.
We are not responsible for the privacy practices, content, or security of third parties.
You should review the privacy policy of any third-party service you use.
17. Business Transfers
If Coool Studio is involved in a merger, acquisition, financing, sale of assets, reorganization, or similar business transaction, personal information may be transferred as part of that transaction where permitted by law.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated effective date.
We encourage visitors to review this policy periodically.
19. Contact Us
Questions or requests regarding this Privacy Policy may be sent to:
Coool Studio, LLC
Email: hi@coool.studio
Website: https://coool.studio